Return Policy

At naturepremium.com.bd, we are committed to ensuring customer satisfaction. If you’re not fully satisfied with your purchase, please review our Return Policy below to learn how we can assist you.

1. Eligibility for Returns

• Items are eligible for return within 14 days of delivery.
• To qualify for a return, products must be unused, unopened, and in their original packaging.
• Certain items, such as perishable goods and final sale products, are non-returnable.

2. Return Process

• To initiate a return, please contact us at support@naturepremium.com.bd with your order number and reason for return.
• Once your return request is approved, we will provide detailed instructions on how to proceed.
• Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.

3. Refunds

• Upon receiving and inspecting your returned item, we will process your refund within 5-7 business days.
• Refunds are issued to the original payment method. Please note that initial shipping costs are non-refundable, except in cases of damaged or incorrect items.

4. Exchanges

• We do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and details. We will arrange for a replacement or a full refund at no additional cost to you.

6. Non-Returnable Items

• Products marked as final sale, opened perishable items, and gift cards are non-returnable.

7. Contact Us
If you have any questions or need assistance with a return, please reach out:

naturepremium.com.bd
Email: support@naturepremium.com.bd
Contact Number: 01000000000