Delivery Policy

At naturepremium.com.bd, we are dedicated to ensuring that your orders reach you promptly and securely. This Delivery Policy outlines our processing times, delivery options, and what you can expect after placing an order with us.

1. Order Processing

• Orders are typically processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• During peak seasons, processing times may vary. We will notify you if there are any anticipated delays.

2. Shipping Options and Charges

• We offer several shipping options to meet your needs. Available options and charges are displayed at checkout.
• Shipping charges are calculated based on location, order size, and the selected shipping method.
• Free standard shipping may be available for orders over a specified amount, as indicated on our website.

3. Estimated Delivery Times

• Domestic Orders: Standard delivery within Bangladesh typically takes 3-5 business days.
• International Orders: Delivery times vary by destination, typically between 7-21 business days. Customs clearance may extend delivery times.

Please note that these delivery times are estimates, and factors outside our control, such as weather or customs processing, may affect actual delivery.

4. Order Tracking

• Once your order is shipped, a tracking number will be sent via email.
• You can also view your order status by logging into your account on naturepremium.com.bd and checking your order history.

5. Shipping Restrictions

• We currently do not ship to certain restricted areas. Any shipping restrictions will be indicated at checkout.
• naturepremium.com.bd reserves the right to cancel orders to restricted locations, and a full refund will be issued if applicable.

6. Delayed or Missing Shipments

• If your order is delayed or appears to be lost, please contact us within 7 days of the estimated delivery date.
• We will work with our shipping partners to resolve any issues and may offer a replacement or refund if necessary.

7. Contact Us
For any questions or concerns about delivery, please reach out to us:

naturepremium.com.bd
Email: support@naturepremium.com.bd
Contact Number: 01000000000